ICT Support Engineer

As our ICT Support Engineer, you will be part of a dynamic, international and multidisciplinary team that develops a completely new medical diagnostic device to be used at the point of need.

You will support and resolve end-user issues with software and hardware.

Your daily work as an ICT Support Engineer includes e.a.:

• Capture all internal technical problems and ICT related questions;
• Maintain ticket updates for all reported incidents;
• Respond to requests for technical assistance in person, via phone, electronically;
• Diagnose and resolve technical hardware and software issues;
• Advise user on appropriate action;
• Identify and escalate situations requiring urgent attention;
• Stay current with system information, changes and updates (documentation);
• Manage user onboarding and lifecycle in Office 365 and other cloud platforms;
• ICT asset management;
• End-point management;
• Maintain good security practice and awareness;
• Set-up and improve ICT processes;
• Manage internal relocation of hardware;
• Install and maintain network cabling.

• Bachelor’s degree in informatics/telecommunication or similar by experience;
• You have at least 1 year of relevant experience in ICT support;
• You are eager to learn and capture all internal technical problems and ICT related questions;
• You are a problem solver and perseverant;
• You have a can-do attitude;
• You have excellent people skills and are a team player;
• A motivated, and team-oriented approach to internal customer problems;
• Fluent in English; Knowledge of Dutch is an asset;
• Our offices are located in Leuven (Belgium). You will need to be very regularly in our offices in Heverlee (Bio-incubator) or in Wijgmaal (Health Valley);
• You feel comfortable in a start-up environment and you can easily switch from one task to another;
• You appreciate working in an open space amongst enthusiastic, multidisciplinary, and international colleagues.