Skip to content

ICT Support Engineer

Leuven, Vlaams Gewest, Belgiumit

Job description

As our ICT Support Engineer, you will be part of a dynamic, international and multidisciplinary team that develops a completely new medical diagnostic device to be used at the point of need.

You will support and resolve end-user issues with software and hardware.

Your daily work as an ICT Support Engineer includes e.a.:

  • Capture all internal technical problems and ICT related questions;
  • Maintain ticket updates for all reported incidents;
  • Respond to requests for technical assistance in person, via phone, electronically;
  • Diagnose and resolve technical hardware and software issues;
  • Advise user on appropriate action;
  • Identify and escalate situations requiring urgent attention;
  • Stay current with system information, changes and updates (documentation);
  • Manage user onboarding and lifecycle in Office 365 and other cloud platforms;
  • ICT asset management;
  • End-point management;
  • Maintain good security practice and awareness;
  • Set-up and improve ICT processes;
  • Manage internal relocation of hardware;
  • Install and maintain network cabling.

Job requirements

  • Bachelor’s degree in informatics/telecommunication or similar by experience;
  • You have at least 1 year of relevant experience in ICT support;
  • You are eager to learn and capture all internal technical problems and ICT related questions;
  • You are a problem solver and perseverant;
  • You have a can-do attitude;
  • You have excellent people skills and are a team player;
  • A motivated, and team-oriented approach to internal customer problems;
  • Fluent in English; Knowledge of Dutch is an asset;
  • Our offices are located in Leuven (Belgium). You will need to be very regularly in our offices in Heverlee (Bio-incubator) or in Wijgmaal (Health Valley);
  • You feel comfortable in a start-up environment and you can easily switch from one task to another;
  • You appreciate working in an open space amongst enthusiastic, multidisciplinary, and international colleagues.