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ICT Support Engineer

Belgium, Vlaams Gewest, Leuven

Job description

As our ICT Support Engineer, you will be part of a dynamic, international and multidisciplinary team that develops a completely new medical diagnostic device to be used at the point of need.

You will support and resolve end-user issues with software and hardware.

Your daily work as an ICT Support Engineer includes:

  • Maintain ticket updates for all reported incidents
  • Respond to requests for technical assistance in person, via phone, electronically
  • Diagnose and resolve technical hardware and software issues
  • Advise user on appropriate action
  • Identify and escalate situations requiring urgent attention
  • Stay current with system have a can-do attitude
  • Manage user onboarding and lifecycle in Office 365 and other cloud platforms
  • ICT asset management and stock control
  • Document system changes and updates

Job requirements

  • Bachelor’s degree in informatics/telecommunication or similar by experience.
  • You have at least 1 year of relevant experience in ICT support
  • You are eager to learn and capture all internal technical problems and ICT related questions.
  • You are a problem solver and perseverant
  • A motivated, and team-oriented approach to internal customer problems
  • Fluent in English; knowledge of Dutch is a strong asset
  • You feel comfortable in a start-up environment and you can easily switch from one task to another
  • You appreciate working in an open space amongst enthusiastic, multidisciplinary, and international colleagues
  • To solve problems, you are willing to work in a regulated lab environment
  • Our offices are located in Leuven (Belgium) on 2 sites (Bio-incubator & Ubi-center). Entitlement to work and live in Belgium is needed.